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Customer Service Training

Course aim


This one-day customer service training provides an opportunity for the participant to develop his or her knowledge, skills and competence in customer service, delight the customer, and improve the customer experience.


Learning outcomes


At the end of the one-day training, the participant will be able to:



Target Group


Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to improve the customer experience.


Duration and Time One day 9.30am - 4.30pm

Course Content


Aim and learning outcomes

Context and concepts of customer service excellence

Customer service principles and policy

Models of customer service

Customer service standards and benchmarking

Methods of identifying customer requirements and expectations

Employees and managers responsibilities for customer service

Communication process and personal effectiveness

Handling and managing customer requests and

Monitoring service standards and improving customer experience

Summary and action planning

Course evaluation

Course Attendance Certificate

Contact us to book as an in-house training