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Conflict Resolution Training

Course aim


This one-day training explores the nature of workplace conflicts and disputes, and enables the participant to identify and use practical conflict resolution styles, strategies and techniques to resolve workplace conflicts and disputes.



Learning outcomes


At the end of the one-day training, the participant will be able to:




Target Group


Anyone who needs to develop practical knowledge, skills, styles, strategies, and techniques to resolve workplace conflicts and disputes.

Duration and Time One day 9.30am - 4.30pm


Course Content


Aim and learning outcomes

Concepts and nature of workplace conflicts and disputes

Causes of workplace conflicts and disputes

Pathways to workplace conflict and dispute resolution

Styles, strategies and techniques to resolve workplace conflicts and disputes

Skills for effective workplace conflict and dispute resolution

Summary and action planning

Course evaluation

Course Attendance Certificate

Contact us to book as an in-house training