This one-day training will provide the participant with insight, techniques, and skills to project self-confidence in thinking, feeling and behaviour and make an outstanding personal and professional impact.
At the end of the one-day training, the participant will be able to:
Define the concept of assertiveness
Describe barriers to assertiveness
Explain the features of confident and assertive behaviour
Demonstrate the thinking and feeling of assertiveness
Express views and opinions with confidence
Identify personal development plan for continuing self-development
Explain personal action plan for continuing self-development
Who can benefit from this training?
Anyone who needs to project self-confidence and behave with assertiveness.
The training course takes a blended learning approach and the training methods reflect all four learning styles: Reflector, Pragmatist, Theorist and Activist. There will be interactive learning exercises, quiz, presentations, case study, individual and group-work, facilitation, and discussions.
Duration and Time One-day 9.30am - 4.30pm
Organisational and personal contexts
The roles of behaviour and assertiveness
Assertive, aggressive and passive behaviours
Barriers to assertiveness
Mindset, thinking and feeling assertive
Assertive behaviour in one-to-one, group and workplace situations